REGISTERED ADDRESS

• Address: Plankton Engineering Pvt. Ltd., Ground Floor, Ma. Gulaabeege, Male’, Maldives.
• Tel: +9603303678 
• Email: info@energyworld.mv
• Customer Service Hotline: +9607433678

Our product pricing is in Maldivian Rufiyaa (MVR) and you will be billed in this currency.

Our services are targeted to customers residing in Maldives. We DO NOT ship products to other countries.

 

PRICING DISCLAIMER

At our company, we make every effort to ensure that the prices listed on our website are accurate and up-to-date. However, there may be instances where one or more items on our website may be mispriced due to typographical, photographic, or technical errors. In such cases, we reserve the right to refuse or cancel any orders placed for products listed at an incorrect price.

If you place an order for an item with an incorrect price, we will cancel your order and notify you of the price error and order cancellation. You will have the opportunity to purchase the item at the correct price, if you so wish.

Please note that all prices listed on our website are subject to change without notice. Additionally, prices on our website and those of our retail outlets may vary due to various factors such as promotions, sales, and other events.

We apologize for any inconvenience this may cause and we appreciate your understanding. If you have any further questions or concerns regarding pricing on our website, please do not hesitate to contact our customer service team.

SECURITY PRECAUTIONS

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, it will be accessed via a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

 

CREDIT / DEBIT CARD INFORMATION

At our company, we take the security and privacy of our customers very seriously. That is why we use BML Secure Payment Gateway to process all credit/debit card payments made on our website. This means that when you make a payment, your card information is encrypted and securely transmitted directly to BML Secure Payment Gateway for processing.

We do not collect or store any information regarding your credit/debit card, including card number, expiration date, or CVV code. This information is processed by BML Secure Payment Gateway, which is a reputable and trusted payment gateway provider that uses industry-standard security measures to ensure that your information is protected.

By using BML Secure Payment Gateway, we are able to provide our customers with a secure and convenient way to make payments, while also ensuring that their sensitive information is kept safe.

 

USER ACCOUNT

As per our terms and conditions, customers are responsible for maintaining the confidentiality of their account and password, and for all activities that occur under their account. You are responsible for maintaining the confidentiality of your account and password. You agree to be responsible for all activities that occur under your account. We cannot be held responsible for any loss or damage which may arise as a result of failure by you to protect your account information. Please do not share your username and password with anyone, and keep your account details confidential at all times.

To assist with keeping track of your transactions, we recommend that you retain a copy of transaction details for your records. This will allow you to monitor your account activity and quickly identify any unauthorized transactions or discrepancies.

 

PRIVACY POLICY

We know how important it is for you to understand how we use your personal data. This Privacy policy sets out how and why we collect, store, process and use your personal data. This policy is subject to change without notice and changes will be published here. When you request or obtain services on our website, we need certain personal information (name, email, contact number, address etc.) to fulfill your request, If you choose to register, subscribe our newsletter, request a quote; purchase an item, request customer services, delivery or send feedback and when you access our website as our website uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookie Policy.

We use this information to fulfil your request and enquiries; resolve errors and troubleshoot; enhance your shopping experience, update you on our product, services and offers; security and legal reasons.

We assure strict security measures are in place to protect your personal information from loss, or unauthorized use or disclosure, copying, or modification. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. For payment processing, we use the Maldives Payment Gateway of Bank of Maldives Plc, to which you will be redirected from our Website once you are ready to make the payment and we will not be able to see, capture or store your card details and any other information you may enter at the Maldives Payment Gateway.